No delivery, no order number

I made an order since Friday for Monday delivery and I did not get any order number no communication after I have sent several emails include proof of my payment.

I last spoke to Sinovuyo who has advised that there was a glitch on their system and he has escalated my query. Now today 12th January all is silent from Netflorist.

To whoever owns Netflorist please take responsibility on coming back to me as this is a very poor service for an online order. Either you return my funds and I will gladly go to another florist to buy.