NO DELIVERY IN 2 DAYS!

I PLACED AN ORDER FOR THE BRO GOT MUNCHIES HAMPER ON THE 06/02/2018 AND MY DELIVERY DATE WAS SUPPOSED TO BE FOR TODAY THE 13/02/2018. I ALSO CALLED IN ON THE 08/02/2018 TO ASK THE LADY TO PLACE AN INSTRUCTION FOR THE DRIVER TO DELIVER TO ME BEFORE 16:30PM, AS I FINISH WORK AT THAT TIME.

I CALLED IN AROUND 16:00 AND SPOKE TO 2 DIFFERENT CONSULTANTS IM NOT SURE WITH THE 1ST LADIES NAME BUT I ASKED TO SPEAK TO THE MANAGER WHEN SHE TOLD ME THAT THE GUY WONT BE ABLE TO DELIVER TO ME TODAY, AND I WAS VERY UPSET. AFTER HOLDING ON FOREVER I JUST GOT PUT THROUGH TO ANOTHER CONSULTANT NAMED CLARISE WHO KEPT PUTTING ME ON HOLD. THEN I GET TOLD THAT MY ORDER ISNT WITH THE DRIVER AND HE HASNT EVEN BEEN HANDED OVER TO HIM AND THAT IT WILL ONLY BE DELIVERED TOMORROW MORNING BECAUSE THEY ARE APPARENTLY VERY BUSY. I RECIEVED AND EMAIL AT 14:02 STATING THAT MY ORDER IS ON ITS WAY, BUT THE ITEM WASNT WITH THE DRIVER.

I EXPLAINED TO CLAISE THAT ITS NOT MY PROBLEM THAT THEY ARE BUSY I ORDERED ON THE 6TH WHICH IS WAY IN ADVANCE! AND MY ORDER DATE WAS FOR THE 13TH WHICH WAS YESTERDAY. I DIDNT RECIEVE ANY RESPONSE FROM ANYONE OTHER THAN AN EMAIL AT 23:56 STATING THAT MY DELIVERY WAS UNSUCCESSFUL DUE TO ME NOT BEING THERE TO COLLECT IT! I WAS TOLD BY CLARISE THAT THE DRIVER DIDNT EVE HAVE MY DELIVER TO BEING WITH SO I DONT KNOW HOW THAT EMAIL WAS SENT OUT.

I CALLED IN THIS MORNING AND SPOKE TO SHANTE AND ASKED TO SPEAK TO SUPERVISER WARREN WHO I ASKED FOR THEM TO REFUND ME THE R69 FOR DELIVER FEE BECAUSE MY DELIVERY DATE IS THE 13/02/2018 NOT 14/02/2018. HE DID ADVISE ME THAT IT HAS BEEN DONE AND THAT SHANTE WILL CONTACT ME AT 12PM TO CHECK IF I RECIEVED MY HAMPER. I CALLED IN AT 11:30 AS I KNEW THEY WOULDNT DELIEVER BY 12. I SPOKE TO A GUY NAMED RONALDO WHO I ADVISED THAT I AM GOING TO BE LEAVING WORK AT 14:00 AND NEED MY HAMPER BEFORE THAT I CALLED IN AT 13:30 AND SPOKE TO NATALIE WHO TOLD ME THAT THE DRIVER HAS MY DELIVERY ON HIS SHEET FOR TODAY BUT THEY CANT GET INTO CONTACT WITH HIM.

THIS IS A VALENTINES GIFT THAT I ORDERED FOR MY HUSBAND. IT IS NOW 14:15 AND I STILL HAVE NOT RECIEVED MY HAMPER IM AM STILL SITTING AT WORK WAITING FOR MY DELIEVER. I AM SO DISGUSTED WITH NETFLORIST'S SERVICE. ITS THE 1ST AND DEFINATELY THE LAST TIME I WILL EVER USE THEM. THIS IS SO UPSETTING I SPENT R319 AND ITS THE SECOND DAY WHICH IS ALMOST DONE AND IT SEEMS LIKE I WONT BE GETTING MY ITEM AGAIN. NO ONE FROM THERE EVEN GETS BACK TO YOU TO LET YOU KNOW WHATS HAPPENING.