No Delivery False Promises

I placed an Valentines Order on 12 February 2015. After the online Credit Card Payment was made, I got a Confirmation stating delivery would be in the morning on the 13th. As my Wife's Office closes at 16:00 on Fridays I called the Call Centre at 13:00 and was told that delivery will be made before 16:00 after holding on for 23 min and listening to this irritating voice recording saying \ are you still there"hoping that you will put the phone down. At 17:43 I got an E-mail from NetFlorist Stating that they have looked in their Magic Ball and the Order was delivered and signed for by my Wife. This is impossible as she got home at 16:50 and she locks the Offices. Something is definitely wrong with their Magic Ball. """