No Delivery and No refund

After placing an order on 4 October (for delivery on 10 October for my mother's 94th birthday) and making payment by credit card, I'm still in dispute regarding the payment despite having sent proof of the payment (receipt and my credit card statement). I have received nothing but shocking and lax service and essentially the issue has been made my problem. Failure to respond to e-mails is unacceptable. Its the way you respond when things go wrong that differentiate good companies from bad, and Netflorist has just had a major fail. I've been a client since 2005 but now I'm done. Well done Dudu at Netflorist.