No Delivery and No communication from Netflorist.

I had placed on 10/03/2022 for deliver on 11/03/2022, I waited and did not recieve the order, contacted their support team on 14/03/2022 to try and figure out what happened to the Order and was told that I was sent an email regarding missing information on the personalization, I got no such email or any contact from anyone regarding my order, the gift was for a special birthday and I had since missed this. Their only feedback was an apology and apparent delivery voucher for my next order. Unnacceptable NetFlorist, I hope you guys do better next time, this will be my last order!