No delivery and no assistance

I placed an order on Monday 3rd February 2025 for delivery on Wednesday 5th February 2025. To my utmost disappointment this order has still not been delivered and I am not having any much assistance from Netflorist. This order was a birthday gift which was on Wednesday, meaning it has missed its intended purpose. I have called and whatsapped Netflorist and no one is assisting me.