No Delivery after 13 days!!!!

On the 19 Feb we ordered a Charlotte Ryhs Bath Hamper for my sister in laws 40th Birthday to be delivered on 20th Feb, not delivered. We called on Monday 23rd, lots of apologies, the driver could not get there in time. So they promised to deliver 22nd, no delivery, then I called again, apologies, promised 23rd, no delivery, so I asked for refund of my R600, have to wait 10 days, what a cheek. We escalated to Ryan at Netflorist, they sent flowers to sister in law as an apology and gave be a R200 electronic voucher. So we were feeling better...but wait for it. I placed another order, the voucher does not work, I called Palesa Moreki at Neflorist their Quality Assurer on the 26th Feb and she processed the order and charged my credit card for R489.85 and promised to deliver by 27th Feb on track the order PERSONALLY. Guess what, 27th came &amp