No delivery

My husband placed an order with Netflorist to be delivered at 12pm on Friday 13th February (same day delivery).<br> I received a call from the call centre after 5pm to say they have too many deliveries and will deliver to my home the same day. No delivery received.<br> <br> We received a call on Saturday to day delivery will be between 12-2pm. We waited, and again no delivery.<br> I phoned the call centre this morning and their response was they had too many deliveries.<br> <br> This is completely unacceptable!