No Delivery

I placed an order last week for delivery on the 03 Dec 2015. By midmorning when delivery was not made I called Netflorist only to be told then that delivery would not happen as they were experiencing problems. Netflorist does not find it important to inform clients about such mishaps (maybe a day earlier so alternate arrangements can be made) I would assume people use Netflorist to make someone's day special but it cer*****y spoilt mine. Eventually a lady called me from Netflorist saying that they will compensate for their mess-up by delivering something today but she will phone me back to confirm - It is now almost two hours later and she still hasn't called back. Please people do not rely on Netflorist to make your loved ones day special rather have a back up plan. I have two very unhappy children today all because Netflorist spoilt the day that they had planned for their dad - Thank You Netflorist!!!!