No delivery

My partner ordered the gift on the 30th November, to be delivered the same day before 5pm at my workplace. I waited but there was no delivery, we then called them on the 1st of Dec in th3 morning to find out what happened, and we were advised that the driver tried calling me on my cellphone number but couldn't get a hold of me. To my surprise, they've delivered at work previously without even calling me, all they do is leave the gift at reception and the receptionist will notify me to go get my delivery but on the 30th that wasn't done.

So, when we called on the 1st Dec we then gave them the correct address to deliver at (The Village Security Estate in Lyttleton), the agent who updated the address said the driver will deliver at the new address. My partner then recieved an e-mail notifying him that the gift has been delivered at my work address. This us after telling the agent that my last day at work was on the 30th, hence we requested for the delivery to be taken to the home address.

So I'm very disappointed at the fact that: 1)The driver didn't even attempt to leave the gift at reception on the 30th Nov. 2) We called on the 1st to ask that the gift be taken to a different address because I wasn't at work, but they still delivered at work even though we notified them on time.

So we called again, we were assisted by Rethabile who assisted us efficiently and advised that the driver will go collect the gift at my work place and drop it off at my home address, we are still waiting. Hoping they will do the right thing.

I've used Netflorist before, and my partner has used it previously as well and we were happy with the service, but this time around was very disappointing 😞