No deliveries and communication

I did two orders on the 26/07/2025 for my boyfriend and sister to surprise them separately. The orders were not sent, instead both orders they didn't communicate with me, instead they sent the recipients communication and it was not a surprise anymore. No order was sent next day(27/07/2025). It's Monday today(28/07/2025) and still no communication with me and both my recipient haven't received haven't their gift. What makes me angry is that they don't even call me to apologise. Never will I order ever again.