NO CUSTOMER SERVICE FROM NETFLORIST!!!

Placed an order on Wednesday 26 April for delivery on the 28th. Paid trough OZOW - Capitec Pay. The money was successfully deducted from my account but seemed to have timed out on the Netflorist website. WHAT AN ABSOLUTE NIGHTMARE trying to get this resolved. I immediately emailed netflorist with POP and explaining what had happened. Spoke to 3 Call Center Consultants all of which advised the order was retrieved but had to be sent to the relevant dept to be released. Thursday I followed up via the chat site & the Consultant advised it has been escalated - but no need to worry the order will be delivered Friday. Come Friday Morning- I check in again on the chat site just to Confirm that all is still in order - I am advised it is. 4pm still no delivery- please NOTE the recipient was meant to work only until 3pm - I made him wait for his gift to delivered to his office. I check in on the chat site once again.. this time to be told the order has not been released yet??? I had to send POP again cause they could not retrieve my order?? Needless so say, by this time I have not even had a single response to my e-mail I sent on Wednesday!!! I asked for the managers e-mail so I could escalate my query myself as obviously NOTHING was being done. I spoke to 3 Call Center Agents Time of calls: 27 April- 8:34 27 April- 11:18 28 April- 8:15 Agents I spoke to on the chat: Boitumelo Maureen All which confirmed my order will be delivered. Then lastly I spoke to : Legato Who advised the order was still to be released. And could not track my details??? I then asked her to give me her managers details: *** Needless to say, I have still not had a single response to my query.. How do I get this resolved or refunded - NOT credited on my Netflorist account as I will NEVER be making use of your services again!!!! My details are: *** ***