No Customer Care

I placed an order on Sunday the 25th for next day delivery, Netflorist did well, delivered by 9:30 or so. Problem is, they forgot the vase! I called and they said they would pick up the flowers and deliver a fresh arrangement in a vase the same day.

I sent an Email to Monique around 4pm to follow up in the delivery and then she responded close to 5pm telling me that a vase was on it's way. There is noone working at the office after 4:30!!!

I called and spoke to Candice, who insisted the vase would be delivered, l explained to her that noone would be at the office and at that time it is about 17:10, and then she says, the vase would be delivered tomorrow.

Regardless of the condition of the flowers which have been sitting on the desk since 9:30, they still insist we put them in the vase tomorrow!! It also doesn't matter to them that they have just ruined my gift to my wife on her first day at a new job.

Netflorist need to understand that certain things have a particular purpose and are done at a particular time for them to have a certain impact, my wife thinks l didn't think the gift through and getting a new vase tomorrow doesn't feels like l am just patching up!!!

Its 17:47, either Monique or Candice have called me back with a solution to this mess up, chances are high, a vase will be delivered tomorrow so we can put in our half dead flowers.

Netflorist needs to come up with alternatives, quicker ways of fixing their mess ups and really need to take time to look into the impact their **** ups have on our relationship with our loved ones!!!