No Communication / No Delivery / No Happiness

I ordered a birthday gift online for same day delivery at 9am. I received a tracking number which did not work and the gift was listed as unknown. I phone the call centre at 11am who confirmed that the gift was with the courier service. Still unable to track the gift online, I called the second time at approximately 3pm and spoke to Dudu who put me on hold for about 15 minutes while she investigated where the gift was, only to tell me that its sitting in their offices and they don't have a driver! She confirmed that they could only deliver between 5 and 7pm that evening or the following day which was completely unacceptable. I cancelled the order and they have confirmed that they will refund my R600 in 10 days time! All round pathetic service, I will never ever use Netflorist again!