No communication no delivery

I had placed an order on the 1st of June for my anniversary, with Netflorist, the delivery date selected and accepted by them was the 3rd of June. After I had received my invoice from them i received absolutely no communication from them. On Saturday the 4th of June I called and the person I spoke to (Virgil) advised that my order was stuck in the system and that it would be delivered on Saturday still. Saturday came and went, NOTHING. I now have nothing to give my partner as our Anniversary is the 4th of June. Monday morning I call to find out where my order is, and im told, oh sorry mam the machine that does printing is broken. Why was my order accepted if you have no means to fulfill it and then say absolutely nothing?! You knew when i placed my order that it couldnt be done as the machine was already broken by then according to the consultant, who by the way was very helpful. Your service or rather lack thereof and failure to deliver as promised is absolutely PATHETIC!