No communication from Netflorist about a returned

I bought a Tomato Gents watch at Netflorist and told returned it after I have explained to them that the watch seem to have a problem. Their delivery van fetched the watch on the 30th of April, a week later after they confirmed that they will send their transport to fetch same. On Monday the 4th of April I called and spoke to Ntombi who didnt seem to know the whereabouts of the goods returned and she promised to give me a call back on the same day for an update. THIS NEVER HAPPENED! On the 6th of April I made another call to follow up on the matter, I then spoke to Palesa who promised to get someone to call me back before 13h00 on the same day, THIS DID NOT HAPPEN! Today 8th May 2015 I called again and spoke to Bonolo who didnt seem to pick up any solution on their system for my query, she as well is promising to get back to me. The effeciency of Netflorist when one has orderd goods thought them should be seen even when there is an unsatisfied customer, at the end of the day this is a transaction involving money and should there should also be promt responses and proper follow ups with customers. I think that the service that I have received in this regard is BAD!