No after sales support

A gift was ordered for mother's day and I queried details of the item as the size received did not look right or match rhe size chart provided. This was brought to Netflorists attention on day of delivery on 9 May and to date, 26 May absolutely no zero zip response. I called them, emailed them (very unhelpful) to no avail. My mother has a gift she can't even use. I don't know why there is even a policy in place if you are dissatisfied because you don't get any responses and nothing gets sorted. Needless to say I definitely won't be using Netflorist again, not that they give a damn. I'm sure 1 less client is not a problem for them