Nightmare service levels

<p>I placed an order on 10 May 2017 to ensure its part of the first delivery round on 12 May .</p> <p>the entire end to end process was an absolute nightmare !!!! Pathetic service levels ..... Call centre agents lack permanent customer centricity .... They are so conditioned into text book answers is an absolute joke !!!! No transparency of process .</p> <p>10 May: spoke to Nthabiseng placed the order ... It was ridiculous ... I had to spell words and repeat the one line message three times ... Crazy!!!! Asked to attach an awareness note for early delivery .... Never happened .</p> <p>11 May: called to ensure if delivery on track for the 12th. Spoke to Renee ... Totally robotic answers .... Ridiculous .... No forthcoming engagement .... As a follow up Nthabiseng never put any note for delivery.... Renee added the notes and said but we can't promise ..... I said the 'millionth' time I understand , I am just making a request not a demand .... Totally went over her head ..... No understanding .</p> <p>12 May: called to follow up as no tracking info was coming through... Delivery still did not leave the Hub ..... Spoke to Shannon again she made notes but didn't record who she spoke to at the Hub ..... </p> <p>Netflorist's ' jingle' as per telecoms ' we don't know , we can't promise'. </p> <p>Pathetic service delivery , poorly trained agents on the dialler ... Poor brand ambassadors.....</p>