Never try change delivery address - incapable

I accidentally captured a work address for delivery over a weekend. After emailing Netflorist [Email Removed] and calling their call center three times to change the address; the delivery was still sent to the the former (incorrect) address. each time i called the call center, they told me i'd receive an email confirming the new address and that my online profile would show the change. I received no emails and my profile still indicated the wrong address. Its obvious that Netflorist are incapable or managing customer information changes and their systems are not designed to do so. In their world, no one makes a mistake and their systems prove that. I encourage Netflorist to invest in allowing customers change the delivery address online and not through a call center and actually email the customer the confirmation, and not lie to the customer about that. I doubt i will ever do business with this company again, thank goodness for competition. <br> <br> I wonder how long ill need to wait for refund to happen? my experience is that they say they will; but they don't