Never trust Netflorist with any special day!

I wanted to surprise my sister on her birthday on 20 March at work because she has never had a surprise delivery at work so on 11 March I ordered a cupcake bouquet. I contacted Netflorist on the 17th to request that the delivery be made in the morning as there was a possibility that she might leave work early - the agent said that she would speak to the people concerned. On the morning of 20th I phoned because at 10:30 the internet was still saying order is being prepared. Dudu told me that there was a problem because the cupcakes were still being baked and was not on the delivery schedule for the day yet. I almost exploded - she said that she would make arrangements with the delivery people and would phone me by 12:30 to update me. By 13:17 I had not heard anything and I phoned her - she told me that she was struggling to get hold of the delivery guy but he left at 13:00 to make the delivery. At 14:10 I phone again and Dudu told me the bakkie broke down!! After extensive phone calls and alot of frustration the cupcakes were delivered at 17:30 at my sisters home! The surprise was a disaster and the service from Netflorist pathetic. Do not trust them with any special day!!!