Never again

Their service was extremely disappointing, and I wouldn't even rate them 1 star. Despite ordering flowers for my grandmother's coffin on March 7th with delivery scheduled for the following day (March 8th) before her funeral on the following day (March 9th), we were forced to call their customer support team twenty-one times, send emails, and even utilize their chat option .They only answered their phones and they never rep**** via email or chat. It should be noted that this order was specifically intended for a funeral. Upon finally reaching someone via telephone hours later after multiple unsuccessful attempts at communication , it became apparent that they had not yet made arrangements for our request despite being in urgency mode as these flowers needed to make an appearance at a dearly beloved family member’s burial site. It is unacceptable . Further phone calls established little beyond misinformation from representatives who seemed uninformed about any details regarding what has been requested by us; Finally our worst nightmare came true when The Funeral held between time frame set out "at-11am" hence upon loading off Grandmas Coffin From Vehicle For Final Rites They arrived 10:59 .

The service rendered, particularly by the delivery people, is of poor quality. Despite requesting to speak with the manager for redressal purposes, no response was given. Although aesthetically pleasing, such services are unacceptable.

I have ordered flowers in the past, a few months ago, wishing someone get well soon. However, on that occasion too, the flower package was delivered three days after my order placement.

I will not utilize this service in the future and do not intend to suggest it to anyone.