Netflotist terrible service

I placed on order on the 3rd of November. I requested for delivery today. I called this morning and was told my order was ready and awaiting a driver to collect for delivery. After an hour I went online to track my order and to my horror the order had been cancelled. Netflorist did not call me or make any effort to inform me why the order was cancelled. I have made numerous calls to get a refund to replace the gift before end of day. I have not received my refund from Netflorist and the birthday is almost over. Very terrible service I regret using Netflorist and will never ever use them again.