NETFLORSIT - NOT WANTING BUSINESS - BAD SERVICE!!

I have never experienced such bad service from Net Florist...They obviously have no clue about custome service! I enquired about personalised mugs on the 22nd May. I received a reply from Shoulin Kaars on the 24th May that my request has been sent to the relevant dept to confirm whether it is possible to do my request. I heard nothing from Shoulin until i sent a mail requesting any feeback on the 29th may. Shoulin rep**** and advised what netflorist coud accomodate. I then rep**** to request something else (29th May). It is now the 5th June and i havenot heard a word from Shoulin. This is how net florist conducts their business?? I wen to another supplier who helped me in 2 days...I will be letting all my friends and family now and posting it on all my social media to NOT use Net florist for anything. BAD SERVICE!!