Netflorit ruins Valentine surpise

I placed an order online on 9 February 2016 at 1:30pm for bakery items to be delivered to my wife on 11 February 2016.<br> <br> Each time I tried to track the order on 11 February from 10am, till 3pm it kept showing order en route. <br> <br> I sent an email, tried contacting the call centre during the cause of the day to enquire when the order would be delivered without any joy. <br> <br> At 17:51pm, an agent called my wife asking if they could deliver the goods. Mind you, the goods were to be delivered at her work address. Which means the surprise was spoilt as she had left from work already. (Most people work 8-5)<br> <br> The consultant then called me and apologised for the inconvenience and will have it delivered today by 10am at the latest. <br> <br> She still hasn't received the goods and its almost 11am. When I track the order now, it says order is being processed. <br> <br> This has by far been the worst service I have received from netflorist.