Netfloristsuck.com

On 31 January 2019, I have ordered the Tale as Old as Time Preserved Black Rose for delivery on 08 February 2019. At this stage I would like to acknowledge that I am well aware that this item is only available in the main delivery areas, hence my planning this in advance since the recipient was going to be in a main delivery area on 8 February 2019. The item arrived with no notifications (mail) as per usual, broken and with a message from someone else! (imagine your wife receiving a rose with another woman's name on it)... Then the phone calls started, endless phone calls and they "couldn't get hold of the florist". Meanwhile, the recipient traveled to an outlaying area where she stays, and Netflorist refuse to do an exchange in an outlaying are for the specific product, which by the way is a preserved rose so you have to wonder about that as well. My order total for this product was R1,389.90, which they want to refund me 50% and I can keep the damaged item. Phone calls does not help as they are always running their business with a bunch of temps, you can't speak to a Supervisor as they "don't have phones". Emails are being referenced and automatically closed since * February 2019. So, in conclusion, if you want broken items and wrong messages being delivered, your money being ******, feel free to use netflorist.com.