Netflorist's new service offering: You pay for flowers, they dont ever send them... and avoid your complaints in the process

I ordered flowers through Netflorist 2 days ago and they still havent been delivered, I have laid numerous complaints detailed below, but had no feedback from Netflorist. It is almost as though they think this will just go away if they ignore it. Im sorry to inform you that this is not the case and you will be held accountable for taking my money and not providing a service.

To elaborate: I ordered flowers through the Netflorist App on 25 July at 06h00, during the order process the app crashed with money going off my account. I called their call centre at 08h30 and was promised that the flowers would be delivered that day. I called their call centre at 16h00 the same day to follow up only to be promised again that the flowers would be going out. I called their call center again on the 26 July at 07h30 to be told by a consultant that she would investigate, she called back at 14h46 to be told that the matter had been escalated, I was put through to a supervisor who promised me feedback in 30 minutes... it has been 11 hours since that call and I have no feedback.

Further to this I sent an email on 26 July at 08h00 using the formal channels... I am still waiting for them to get back to me.

Having given the company multiple opportunities to remedy the situation I have only been offered abdication of responsibility. I would not recommend using their services going forward as there is no accountability in the company with me recieving the same level of service from 4 different staff members, not including the other staff members within the organisation who have failed that I am unaware of.