Netflorist's failure to Deliver

On 5 May 2020, I ordered a delivery for Mothers Day, being 10 May 2020. There was no show and only on the Monday when i complained was i told that 1. The delivery will occur on Tues, then 2. They were out of stock. I asked for my refund on 11 May 2020. I was then told that refund was initiated on 12 May and that it takes 3-10 working days. On 22 May 2020, I receive an email telling me that the my refund will take 3-10 working days. I am Done using Netflorist, all i want is MY MONEY BACK.