NETFLORIST'S DISASTROUS SERVICE

Its about time someone call out Netflorist on their awful service. Given that the delivery element of Netflorist is actually their core business, this aspect of their business offering is beyond apalling. Year on year, occasion on occasion, they continue to disappoint and consistently, unrelentingly provide terrible delivery service. Every year or every occasion I vow to never use them again, however, as their are few alternatives I keep hoping for a surprise that this time they will get it right, they never do. Once again...Valentines day and they have been 'surprised' by the event. This year I thought I would miss the rush and have it delivered on the 11th. True as God they still got it wrong. One item was delivered on the 11th, the personalised more expensive item is yet to be delivered and we are in the 16th of Feb. I have called every day and been assured by some poor call centre agent (as they are not the problem) that they have 'found' the item and it will be delivered that day....every day I have been told the same thing, and yet here we are 16th of Feb, Valentines Day done and dusted and the gift is still undelivered.

I will never ever use them again, as clearly their core business is now a problem for them and they are clearly unable to manage their service offering.

Their website promises and marketing principles are words on a website and, in my opinion, have NEVER been true to their word.