Netflorist....a nice website but **************** when you order from them

Disgusted and very disappointed! I ordered a 'Pink Essence' rose plant and a large box of Ferrero Rocher chocolates for my mom for mother's day. I paid the premium delivery fee to ensure that the gift would arrive before 1:00pm on Sunday. The total cost was R589.85. Well... the delivery arrived after 2:00pm. The incorrect flowers and chocolates were delivered - A plant with yellow flowers and succulent type leaves, accompanied by a small box of Ferrero Rocher chocolates. I asked my mom to send me a photograph of the gift... it looked cheap... the plant she received is less than R50 at a Nursery and I'd paid for a large box of chocolates. I contacted Netflorist on Sunday 10 May, on their chat line and spoke to Wendall. All I got was an apology for the inconvenience. When I refused to accept it, he offered me a voucher. I insisted that I should be reimbursed with the difference in price of what I'd paid and the value of the order or that my mom should be sent the correct gift. He said he'd speak to his manager and get back to me. It is 14 May and I still haven't heard a thing. Either he or the manager should be fired for incompetence or Netflorist should close their doors before they have to face the consumer commission. Having read other complaints about them, they knowingly ******* their customers.