NETFLORIST: "YOU COMPLAIN, WE CHARGE YOU 50% OF YOUR ORDER"

I ordered a gift for my daughter' birthday, It was a bunch of flowers in a vase and a Personalized Biltong & Nut Tube. On the order for the Personalized Biltong & Nut Tube, it says I must write the name of the person that I want to reflect on the Tube, I did that; again it says one must write a message that should appear on the Tube, I did that. To my surprise, when the Tube was delivered to my daughter, the message that I wrote did not reflect at the front of the Tube instead, it appears at the back and its so tiny. I contacted NetFlorist to correct their mistake and print my message on the front of the Tube, the Consultant I spoke to told me the message on the Tube is standard, it does not change. My question was, then: Why does the website request me to type the message that I need to be printed on the Tube while he on the other hand says the message is standard. I requested them to correct the mistake or cancel the order. Then he told me that they will charge me 50% for returning the order. I am totally against this. How can Netflorist make a mistake and when a client complains about it, they charger the client for their own mistake. This is completely de*****ing the client. As I write this they are going to collect the gift from my daughter today and they insist that I will be charged. PLEASE HELP ME FROM BEING DE*****ED BY NETFLORIST. To you Netflorist: please collect the order and pay me back all my money, I am not liable for your mistakes. When I called the Call Centre on friday morning to check ho far was the delivery, the lady who assisted me, only informed me then than they will only deliver the flowers, and the Tube will be delivered next day, she even told me that normally it takes 7 days to process the personalized order and I was lucky it will be ready next day. My Question: You, Netflorist, indicated on the website as I was making an order that next delivery day will be Friday since I place an order on thursday. Next thing I hear about the delay when I make an enquiry, (this is unprofessional) Why was I not called and be informed on time that you will only deliver one item. Again since the lady said it normally takes 7 days, to get the personalized order, and I got it the next day; So this is the reason Netflorist did not print my message where it is supposed to be printed. You hurried to deliver the order and made mistake, and you want me to pay for your mistake. PLEASE PAY ME BACK MY FULL AMOUNT R299.95. Netflorist is a big company and it is difficult to believe that they can treat clients the way they are treating me. I have made orders previously and was happy. Why now? You spoiled my daughter's 21st Birthday Gift.