NetFlorist - Worst service ever. Terrible company. False promises made.

Worst service ever. Terrible company. False promises made. I placed an order on 12 Feb'19 for delivery 14 Feb'19. The order was not delivered. NetFlorist does not answer their phones or respond to emails. Today 15 Feb'19 the order is shown on my profile as delivered. This is not the case. The order was never delivered. I want my money back. No delivery but takes your money = *****ing from clients. Ruined valentines day for my wife and I.