Netflorist worst service ever!!

I ordered flowers for my Mother on the 5th of May to be delivered on the 9th of May. The payment went through without any indication of delay in delivery. Needles to say the flowers where nit delivered on the 9th of May. When I phoned the client care line on the 11th of May the operator claimed that the flowers have been delivered and sighed for, this was absolute nonsense because why else would I be phoning them if the flowers where delivered! She then asked me to hold on whilst she spoke to the florist who said that they will resend the flowers tomorrow (12th May). So not only did they not meet the agreement of the date that I ordered the flowers, but they did not once say that they are sorry for the delay in delivery!! I asked to speak to the manager, but apparently they where not there. The operator said that she will inform them of the situation via email and "CC" me in as proof that the complaint was given through...I am still waiting for the email :( They ask you so many questions for security purposes when you do not have the order number...why do they not ask so many questions when delivering the flowers to make sure they are delivered to the correct person!! WORS SERVICE EVER!!!