Netflorist, worst delivery service ever!

Netflorist is the worst delivery service by far. Dont ever use their service for any special occasion because I can guarantee you WILL be disappointed. I ordered flowers to be delivered to my wife at her workplace on 14/02/2019, because I was aware that it would be busy on that day I made sure that by the 12th my order was already in and paid for. Needless to say they never delivered and didn't even bother to call and make any arrangements. I tried to call them and have been on the phone for three last hour because they don't even pick their phone up!