Netflorist- Worst Company Iv ever had to deal with!

BEYOND DISGUSTED at Netflorist South Africa.

To attempt to describe my disgust at the situation wont even be possible- but I will try so that hopefully someone else has to go through this nonsense.

Myself and my hubby ordered a beautiful array of gifts from Netflorist on the 20th of May- and put down the delivery date as 29 May- which was on her birthday. We were so excited to surprise her especially because we couldnt go an see her in PE.

On my moms birthday at 16:00 I called her to see if she got all her personalized gifts only to hear that she had NOT received anything. We then decided to call Netflorist only to hear that their courier company “does not deliver to that area on a Friday” to which I responded how on earth can they allow me to stipulate Friday 29 May as delivery date then? They couldnt answer me. Firstly how pathetic is it that such a well know huge company doesnt even pick up the error thaley have made and the client has to take time out on her day to call to hear whats happening with the delivery- 1hour before EOB.

I was shaking with anger/ as they put me from one person to the next- which inly resulted in them unable to come up with a solution. They said my mom will her gift 5 Days later on Tuesday 2 June.

I demanded to soeak to a manager or someone higher up- noone at this company cared. They make too much money to actually give a **** that they completely RUINED my surprise for my mom and they RUINED my day- which they couldnt fix even if they tried. And let me just add- their attempt at fixing the issue was sending my mom flowers on the Saturday. How ridiculous. No thank you!!!!

I then called on Monday 1 June to tell them that Iv had enough with their excuses and I Just wanted my money back in full.

The refund was accepted and supposed to be in my account within 3-10 days.

After all this nonsense just to top it all off- aftet 10 Working days of waiting for my money I called to ask why the money wasnt in my account. To which they couldnt tell me why nothing was in. A technical glitch is the answer I got. Can you believe this?????

Then an employee said he would do a manual refund and the money shouldve been in my account by Thursday 18 June.

Today i had to call to find out why it STILL was not in my account and why none of my emails were rep**** too. To find out that they actually need my bamking details to refund me as they cant use my credit card details. Again there was no understanding as to how and why this happened.

I will never ever in my entire life by from the useless company again who cares about nothing but making money and treating you like a number. I am appalled at this lack of service and the way my entire situation was handled!!!!!!

Still to this day- they dont even care!