NETFLORIST WON'T LET YOU SPEAK TO A MANAGER

On the 30th of June 2015, I spoke with Ntombi at Netflorist and requested that my Order Number *** be cancelled and the petals that I purchased the order with be refunded to my account. Ntombi then said she would speak to the IT department and it would take 1 - 3 working days for the order to be processed. Reference for the Call is ***<br> <br> On the 6th of July 2015, I spoke with Nico who assured me that on her side, the order was cancelled, although on my side you can see from the screen print below that the status of the Order is RELEASED and my petals have STILL not been refunded to me. <br> <br> I then phoned this morning, the 8th of July 2015 and had to explain the situation to an Agent all over again before she would put me through to a Manager. After holding for 10 minutes for a Manager, the line went dead. I then spoke to another Agent called Salome who REFUSED to put me through to a Manager until I once again explained the situation to her. When I asked to speak to a Manager, she started to tell me again that on her side the order has been cancelled. I TOLD HER I WANTED TO SPEAK TO A MANAGER. SHE PUT ME ON HOLD FOR 10 MINUTES AND DID NOT PUT ME THROUGH TO A MANAGER