NetFlorist:What a Disaster!

I successfully placed my order online on the 7 June for delivery on the 8 June [***]. The delivery vehicle reached the correct complex on the 8th at 1230, which was great. the flowers and teddy bear was intended for my girlfriend who had been in a car accident and whose name was on the invoice, aswell as her cellphone details and mine. I then receive an email stating-Congratulations Musa has signed for your order. at 1600 i phone the call centre and speak to Lindy, she puts me on hold for 5 minutes while she calls the driver to find out where this Musa is. She proceeds to tell me assumptions i.e. perhaps they couldnt get a hold of your gf, perhaps she didnt answer..Ridiculous, then why did i put down her and my cell numbers?? and i was then forced to call my g.f and ask her to walk to the guards house to find the delivery! this is while she is bruised and hurt! when she gets there only to find that Musa had gone home and the replacement guard didnt know whose delivery it was so the flowers and teddy bear was on the floor there for 4 hours! <br> Lindy promised me a call back on the 8th, still waiting!!!