Netflorist, what a ****!!!

Unfortunately there is no zero star rating. Totally appalled. I place a order for deliver of flowers for my wife's birthday. Firstly, the flowers was delivered a day before the birthday. Secondary, the flowers were wilted. I immediately contacted the call centre. I was requested to send photo evidence and the person agreed that it was not up to standard. A new batch was delivered the following day. Same story, wilted flowers. My wife pointed it out to the delivery person who agreed and returned with the flowers. I clearly ventilated my frustration with the entire poor quality and service. I requested a refund. The consultant (To***) registered my refund and stated that it would reflect 4-7 in my bank account. Ten days later I still fighting for my refund. Each time I phone the call centre I speak to a different person and explain the process from the beginning. Low and behold, my money is credited to my Netflorist account and not my bank account. Now the matter is escalated. This means no communication and another 4-7 days of frustration await me. If I have to hear Harold's voice one more time, it will send me to the ER!. This is the worst treatment and service I have experienced in a long time.