Netflorist - Waste of money

Ordered over gift for over R1000 for my wife for Valentine's day. The roses were wilted with black edges, I then reviewed the product on the 15th indicating this. I received reply asking for the order number to which I responded. I also received an auto reply on the 15th saying that my concerns were being addressed - 'Hang tight and let our buds from the Contact Centre take it from here. We will get back to you as soon as possible to attend to any questions, or comments you may have.' I heard no feedback and called them, the consultant Zama asked me to send me the mails, which I did. Today I did another follow up, with a response that I have exceeded the 48 hours to complain. I have all the mails I sent, Netflorist, you say I only have 48 hours, but your consultants, after all the auto-responses, never contacted me once.