Netflorist was a bad experience, nothing special at all

Netflorist has done it again, they took away a special moment or experience. They did this to me last year when I had ordered my husband's birthday gift in September 2020. The gift was delivered after 20h00 in the evening, and had to arrange for the gift to be left at the gate with the security guards at our residence, as we had stepped out for dinner. Very special, hey. Got a R150 voucher as an apology token. This year 2021, I decided to get my sister a gift for her birthday, which was yesterday on the 20th of January 2021, guess what? This time it didn't even get delivered. Called in this morning again apart from the numerous made on the birthday and got told it is still in production. I had to cancel, the birthday was yesterday and it's not like the gift is ready. Truly speaking, I am very disappointed. Would like to advise the business to work on their shortcomings, as their service is an essential one especially during these Covid times. To the masses, I hope that you get a better experience than I did. #Hurt #Disappointed