Netflorist voucher mismanagement

Hi

I received Wi-Code vouchers worth R400. I placed an order, they were redeemed then pressed the back button to change my order. With the new order I could not use the vouchers. I spoke to a consultant who said she will escalated the matter and get back to me before close of business as the vouchers have an expiry date.

She did not respond. I then called again to enquire about the escalation. They had no clue what i was talking about, no reference number given so any other consultant picking up the matter has tp start from scratch. I went through the same process of reiterating the vouchers numbers and the consultant having to send my enquiry to management or another department ( not sure).

Today they tell me that that it is not their problem. my issue with Netflorist is the fact that they do not communicate anywhere that if you press back once a voucher is redeemed it will be invalid, i could have topped up with cash. Secondly I'm irate at how i was dismissed by the first consultant who never responded and left me in limbo. lastly, no consideration of the fact that vouchers expire was given, i could have ordered something else worth R400.

I'm very disappointed!