Netflorist valentine tradegy

Placed an order for Valentines day 2020. The item was in stock and delivery was confirmed for the day. Upon calling at 16.45 to track the order, due to it not being delivered yet, I was only informed at the time they would not be able to deliver as the item was out of stock. No contact was made prior to my enquiry. Had I not, I wouldve expected the delivery to take place. As it's a special day this service is ********** as that is their primary business model. Thereafter requesting to speak to the manager Wendall Adam's, he had informed that he will attempt to deliver an alternate item today still and contact me within 5 minutes, after waiting 1 hour and it being outside of their contact hours, I have been left destitute and even more frustrated with the situation being further disappointing, resulting in myself being embarrassed as the recipient now considers not being cherished or loved on this special occasion. The service is extremely appalling and if the company is not striving to provide their service they should rather out of businees