Netflorist Valentine Failure and Generic E-mails

First off i must say i had enjoyed netflorist in the past and made those special occasions worth while, But after the horrible experience i have received now they will loose my loyalty. I had made my order for flowers to be delivered on valentines day. Surprise flowers for my fiancee working at a school. The delivery is marked as School, i had paid for the flowers a month in advance to make sure my order is first. Then valentines day comes and goes with zero delivery. This was highly embarrassing, it made me look like a fool when i had to as ask my fiancee if she had received the flowers, this destroys the whole evening. I get an E-mail after 19:00 at night that there was no-one to receive the flowers. This by itself is ridiculous, obviously there would not be anyone at a school waiting for flowers at 19:0. The generic mail stated that order would be made priority on Friday, At least i thought but i was wrong. Nothing received on Friday also, i get a Generic E-mail at 15:30 that the order has left the building, 15:30, all the school in the country would be closed by this time on a Friday yet it seems that 15:30 is the perfect "priority" time. I also get a E-mail again after 19:00 that no one was there to receive the flowers. Needless to say that no delivery was made. The accountant who work in the school advised my fiancee that no one came up till closing on both days, and nothing seen on the cameras either. How is netflorist going to make up for this? the most special day for a woman you love is ruined and netflorist even failed the day afterwards and has not made up for the failure yet. I had called in today(Monday) and get given excuses that no-one was there to receive the flowers(at a school after hours) but will see if they can deliver on time today and in no way making up for the failure. All the way through this i have only received generic E-mail responses to my request, not one person has called me to confirm anything, advise or make up for this huge mistake.