NetFlorist Unhappy Client

I have recently used NetFlorist for the first time an I am not pleased with their service at all. I asked for delivery on a Specific date at a specific address so that the recipient could take delivery of the gift i ordered. I received a call this morning the 13th of Feb 2020 from RAM asking me where my address is located. I advised them and they then said my item is in the Free State and will not be able to be delivered today. I told them this would not work as no one would be at that address tomorrow, I am in the process of trying to get them to change the address, but needless to say I am very unhappy with their service, especially when using their services for the first time. NetFlorist needs to maintain a better relationship with it's Courier and which Courier company they choose to use. RAM is a well known courier service and I don't expect this kind of service from them either. The man I spoke to from Ram had this like no care attitude, like it's not his problem.

I expect both companies to take better care of their clients, both existing and potential in the future.