Netflorist took money in Dec 2020 for a gift yet to be delivered in Feb 2021.

In Dec 2020, i order 2 gifts (Flowers and personalized photos frames) to be delivered to a friend on 22 December 2020. On 22 Dec, she recieved the flowers and not the personalized framed photos. I have call almost every day to follow up on my order and everyday i am told the same thing (they are follow up with the other team). I have spoken to Zenbia, Keanu and Charity. They have ALL told me the same thing day after day.. "Your order has been logged for second delivery and should arrive in the next few days" . Keanu said "Your order has been logged to be delivered on 2nd February", Zenbia "Your order will be delivered on 5th February. You can even email me directly to follow up. I have sent escalation". Till today, I am wasting my airtime to follow up on a product i purchased. This is ridiculous! As we speak i am on a call with Charity repeating my story and dictating to her word for word the solution steps she will take (because they have been repeated to me so many times). Charity has sent to me in writing that the order will only be delivered after the 16th due to the high demand for Valentines deliveries. I am a Netflorist customer however, i feel as though i need to spare sometime to improve the blockers from an operational efficiency perspective. I will no longer use Netflorist and i will encourage those around me to stop as well.