Netflorist, they ruin special moments

Part 1. My GF ordered a particular product from Netflorist on the Monday for it to be delivered on Wednesday Before 1 p.m (to my work place).

Part 2. The Product wasn't delivered at the specified time on Wednesday, they delivered it after 5 - and my GF had to order an Uber to get it delivered to me as the Netflorist deliverymen were reluctant to change their destination on their own fault (also its a perishable food item to wait another day would be ********). Upon receiving the product, it was the wrong product. Instead of Doughnuts they delivered shortbread cookies, AND, the card within was riddled with mistakes.

Part 3. My GF had wanted to surprise me with this gift. The card was ruined with mistakes. She had spent a lot of her own airtime calling people to make sure the right order was placed as Netflorist continued to place the wrong order online. She spoke to 3 different people whom all guaranteed that the right product would be delivered and on time.

Part 4. My GF was double charged for the cancellations that she had to make because of the mistakes of netflorist. they did say a refund was due however - no one has got back to her. We too will follow up but this is just extremely pathetic service.

Netflorist really ruined a special occasion. Never going using them or recommending them again.