Netflorist the worst service ever

I ordered a surprise romantic gift for my husband and I am extremely dissapointed at these people's service. This is all that went wrong with the order: 1. Website wasnt working, so my order didnt go through or it wasnt allowing me to make a payment 2. Then I call them and they say I need to create a new profile, I did that it still didnt work 3. I called them again and then she tells me we need to do a speed point payment which was really awkward giving my details over the phone, is it even legal? 4. Then Paballo confirms my order amd confirms that it will be delivered on the 6th before 3pm, guess what it didnt happen. 5. I called in to find out how far the gift is and yet again the website wasnt working to track my order so I was forced to call, a lady answered told me Paballo made a mistake she will escalate it and make sure it gets sent the next day. 6. The following day 2pm its still not sent, I called them and they said it will only be delivered at 3pm, all these people by the way dont know the CEO of the company or they were forced to not mention his name. And then they promised to get a manager to call me as they have escalated the matter. Still waiting for the phone call from a manager called Wendel or something. 6. The gift was received its a completely incorrect item and after calling them the lady says can I give you R100 voucher to fix everything, after I paid R500 and got something for R200