Netflorist the worst flower delivery service ever !

Worst experience ever .

I tried to arrange a special surprise for someone and booked them a bouquet of flowers for same day delivery .

I had no received any feedback from the time the order was placed in the morning till the evening nor did the tracking details update .

I called twice 2 hours apart and both times I was told the order is waiting to be released .

I then called again and ask them to move the delivery as the person leaves by 4:30 and it was already 4 and they did not even put the flowers out for delivery . So I asked twice to move it to tomorrow and I was told it was done .

The person then received an sms at 4:30 to state the special package is out for delivery which was wrong because I was assured it would be moved to the next day and I even asked twice to confirm.

They also ruined the surprise by sending the sms when the delivery was arranged for the next day which completely ruined the surprise . And now the person is asking me what I got them which has killed the purpose of sending the gift .

I will never ever use Netflorist again . They are the worse flower delivery service ever .

Poor communication and poor service .

My call was recorded .