Netflorist-the worst company to deal with!!!

A Netflorist truck hit my car on the 21 January and I am still waiting for it to be resolved after numerous phone calls to Netflorist and their insurance company Zurich and standard bank. They are so disorganized I have had to send them as well as their insurance documents repeatedly that have already been sent. Now finally the insurance will pay out but Netflorist must just pay the excess. I speak to Simon the fleet supervisor daily to find out what the hold up is and he always promises to get back to me and never does. The marketing manager has repeatedly asked the financial director Karen to phone me regarding this and she never has. I have tried to call her and no one ever answers her extension. She knows how bad this situation is and how badly it has been handled and still doesn't feel it necessary to even call me. I had to write a complaint on hello Peter months ago just to get them to respond to me in the first place. This is completely unacceptable it has been almost 6 months, thank goodness my car was still in driving order or I don't know what I would have done. Everyone I speak to says it's someone else's respinsibility or they waiting for a response!! How much more??!!!