Netflorist Terrible Service

Really not good customer service they don’t get back to emails sent and they messed up my delivery! I placed an order Monday on 4 May to be delivered on Friday 8 May in time for Mother’s Day. I ordered 2 gifts and on their mail once you place your order they say if you order 2 or more gifts they be delivered separately ok fair enough! However when my Gran’s gift did not arrive with my Mom’s gift, I followed up after sending a mail on the day of delivery to find out if my delivery went out NO ONE responded! So I called on 9th to find out they do not have stock of the chocolates I ordered for my Gran! Which means due to lockdown I cannot visit her nor is she getting her gift on Mother’s Day! She’s 97!!!! They wanted to offer me a refund or a voucher! What am I going to do with that when I cannot get my Gran another gift in time?! Why did no one call me asking if they could substitute the chocolates for something else to the same amount! At 97 my Gran has a very small world and a little gift to surprise her for Mother’s Day is the only thing I could do for her during lockdown! I have asked Netflorist to send the chocolate when they have stock they don’t even know when they will get stock?!! Shocking service no excuses as I placed my order well in advance! I will never use them again! They don’t care about customer service or circumstances! This could have been avoided this by one phone call to ask if they could send a substitute with the stock they have! They had a week after I placed my order! Terrible service!! No one responds to mails and I have sent yet another mail regarding this! I will not support this business!