Netflorist - Terrible Service

Shocking Service after an online gift was ordered for a friend. It was delivered to the wrong place and a completely different person signed for the order, took it and that was it. My order did not reach my friend - which was a birthday gift - and Netflorist have done NOTHING to rectify this. I was promised a full refund after I complained and that wasn't done at all. It's now over 2 months since the issue arose and it's utterly annoying and frustrating. There is zero sense of urgency with Netflorist. I basically paid for someone to ***** a gift meant for another person and there was no attention to detail either from Netflorist's side in allowing a person not even in the same company to accept and take a gift not belonging to them. I was promised a full refund and have received nothing but a mail saying we'll attend to it. This is terrible. I won't use Netflorist again. R330 may sound like not a lot of money, but in times like we live in, it is.